https://www.linkedin.com/in/anthony-kniss-538367b/

ANTHONY WILLIAM KNISS

OBJECTIVE
I’m always looking for ways to better myself in the Information Technology field. I am knowledgeable in many different areas from Programming to Web Design to Networking but I am always willing and capable of learning more. If I don’t know the answer off the top of my head, give me a few minutes with the problem and I’ll have a better understanding of the situation to give you my best solution.

Specialties: Computer Hardware (Desktop and Server-side), Software Development/Testing, Helpdesk support, Certified OnBase Systems Administrator (Enterprise Content Management software), Salesforce Administrator, Azure Administrator, Cyber Security Policy and documentation/implementation.

EXPERIENCE
HEIDELBERG UNIVERSITY – IT GENERALIST
MAY 2022 – PRESENT (6 MONTHS), TIFFIN, OHIO
I help support all on campus computers, from classrooms to faculty & staff. The helpdesk also supports student computers from fixing broken screens to replacing bad hard drives. Between answering support tickets through Solar Winds Service Desk, I also maintain the phone system with our partnered phone vendor. These tasks are adding/removing phones for new staff, adjusting public phone lines when necessary, fixing analog lines for faxes. I also assist with any other projects that is designated my way such as the summer project list or researching password management solutions for our department. ASSETMARK, INC (FORMERLY OBS FINANCIAL SERVICES, INC.) – IT SYSTEMS ADMINISTRATOR
MARCH 2015 – MAY2022 (7 YEARS), PERRYSBURG, OHIO
I supported all in-house servers, workstations, phones, printers & copiers, etc. I also helped employees with questions about program usage. When bringing on new hires, I created user accounts in Active Directory and Office 365 then built workstations for them with the software they needed for their daily tasks. I also was the system administrator for Salesforce and Citrix ShareFile. I had been working more with learning Azure Cloud-based technologies with VMs and Azure Security Center. I oversaw all IT related Audits and Cyber Security Policy updates and processes. I had been tasked with getting our Incident Response Team properly documented if a cyber breach occurs. Currently with AssetMark, I am part of their Service Desk team with specialization in their “Production Issue Tracking” process that involves creating email communications between development teams and management, informing internals users of any issues, then creating reports on these weekly issues for the executive team. Also on the service desk team, I receive support tickets using their JIRA system to help users with password resets, VPN connection issues, Office suite issues, and AD permission requests.
HICKORY FARMS – POS HELPDESK SUPERVISOR
AUGUST 2005 – PRESENT (17 YEARS), TOLEDO, OHIO
My first 2 years at Hickory Farms, I was a helpdesk associate where I would answer calls and troubleshoot any Point of Sale issues that the kiosks were having. A large part of our support comes from using TeamViewer in a remote session environment for training questions on the use of the point of sale software. From starting at that position, I was moved to the supervisor’s position which consisted of me helping up to 8 of the helpdesk associates answer questions that they couldn’t answer on their own or I will provide information for them that they don’t have at hand. There was a 1 or 2 year break from when I stated (didn’t work seasonally from 2013-2015) but have since been working every season with them from October through January to make a little extra money for the holiday. Currently working for Hickory Farms in a remote capacity answering phone calls for their seasonal store fronts and kiosks.
SIGNATURE BANK – TECHNICAL SUPPORT SPECIALIST
AUGUST 2010 – MARCH 2015 (4 YEARS 8 MONTHS), TOLEDO OHIO
I supported all the PC’s within the building, making sure they are all up to date and functioning properly. This includes replacing hardware with the semi-latest models from HP, keeping up with Adobe/Java/Third party plug-in updates, receiving calls from coworkers about virus alerts and other miscellaneous error messages. The calls I receive had given me knowledge in handling IBM Client Access and Lotus Notes errors. I also supported the printers making sure they had toner and are functions properly to provide the best quality of print for our clients. Over that time with Signature Bank, I had taken over the administrative position of their OnBase reporting system (cold storage reporting) which includes server updates and user/document management. I was also exposed to use of an AS400 system for their core banking functions and account storage.

SKILLS
Advanced Troubleshooting Skills
Technical Support
System Administration/Hardware Deployment
Cyber Security
Documentation/Policy Creation

EDUCATION
MICROSOFT – ONLINE
Azure Infrastructure Solutions · (2018)
SALESFORCE – CHICAGO
Systems Administrator · (2016)
HYLAND SOFTWARE (ONBASE)
Systems Administration · (2014 – 2014)
OWENS COMMUNITY COLLEGE
Computer Systems Certificate, Computer Science · (2007 – 2010)
PENTA CAREER CENTER/ANTHONY WAYNE HIGH SCHOOL
Marketing Education · (2002 – 2003)/High School Diploma · (1999 – 2003)

REFERENCES
PETER SCHULTZ
IT Systems Administrator, Canberra Corp
Phone: XXX-XXX-XXXX Email: [email protected]
WILL MARSHALL
IT Systems Administrator, Heidelberg University
Phone: XXX-XXX-XXXX Email: [email protected]
TYLER ZOLLARS
Advisor Services Team Manager, AssetMark, Inc
Phone: XXX-XXX-XXXX Email: [email protected]